MBMA Corporation
PO Box 65272
West Des Moines IA 50265
515-255-1295
fax 515-401-9210

Our Guarantee
We guarantee the quality of our products. If you are not entirely satisfied with your order, you may return it within 30 days (in resalable condition if applicable) for a credit or refund, less shipping and handling charges. Please contact us prior to returning items for an RMA number and return instructions. Please ship returns prepaid by USPS, UPS, FedEx, or other traceable means.

If you purchase one of our products from another retailer or online store other than ours, please contact that retailer for their specific return policy.

Shipping
Orders are normally be shipped within 2 business days of when you place your order by the method of shipment you specify. Most shipments are FOB Des Moines, IA, USA and subject to availability at our warehouse. Our Customer Service department will contact you if items you ordered will be delayed for more than a few days.

Please note the following approximate ship dates for the following items categories:

Udder balm, and other skin creams 24 - 48 hours
Shirts, Totebags and other wearables 3 - 7 days
Mugs, tiles, cutting boards and other sublimation items 3 - 7 days
Wind spinners, welcome signs and other metal items 4 - 6 weeks

Please note: Items ordered together are not always shipped together.

Unforeseeable Delays
The Internet is a global network and it is possible to experience outages and delays on the Internet beyond our control or knowledge. We will strive to inform customers of possible delays however we cannot offer any guarantees nor accept any liabilities or consequences caused by these circumstances. We also cannot be responsible for delays caused by shipping companies, weather or other items out of our control.

Payment Terms
We accept prepaid credit card and orders mailed in with check or money-order only. MasterCard, Visa and Discover are accepted for most orders. Your credit card will normally not be charged until items are ready for shipment. Please supply both a phone number and an email address so that we may contact you if we have questions about your order. Invoices will be issued when materials are shipped. Billing questions? Please contact our Customer Service department at orders@mbmacorporation.com or +1 (515) 255-1295.

State Sales Tax
We are required to collect state sales tax for all shipments to Iowa (currently 6%).

Pricing Policy
Prices in our online catalog supersede all other prices and are subject to change without notice. Special pricing and promotions may be offered on our websites and, where applicable, will take precedence over any other prices.

Discounts & Coupons
Occasionally, our websites may have discounts, coupons, or special offers. In all cases these promotions will carry specific instructions regarding their validation and redemption and are subject to change without notice.

International Orders
We will accept international orders at this time for most of our products. Some products may not be approved for export, and as such order acceptance is at our discretion. We may choose to not ship to some areas. . This policy applies to the billing and/or shipping destination.

International Shipments
It is the customer's responsibility to pay any customs duties, brokerage charges, or other fees that may be added by your customs authority or shipping carrier. If you have your own customs broker please provide that information to us.

 

Privacy Statement
The information we collect online is used to improve the content of our sites, notify consumers about updates to our sites, and by us to contact consumers for marketing purposes. We do not sell, rent, or supply internet statistics or customer information to any third party. If you supply us with your email address, you may receive periodic e-mailings from any of our websites with information on our products, services, or upcoming events. Just let us know if you wish to have your name removed from our e-mailing list.

Why we might contact you
If you supply us with your telephone number or fax number, you may receive telephone contact from us with information regarding orders you have placed. We will only contact you by phone if there is an issue with your order that needs clarification. Your phone number will NOT be used for solicitations.

If we have your email address we do NOT make them available to anyone else for any reason, and we do NOT send unsolicited emails to you. You will only receive product emails from us if you have signed up for one of our mail list, such as 'Moo-Mail'.

Cookies
Our websites utilize cookies in order to provide a better shopping experience. We do not collect personal information without your knowledge and permission, nor do we resell or distribute any site visitor data, including information that may be collected as a natural by-product of your visit. A cookie is a small piece of information that is sent to your browser when you access a Web site. There are two kinds of cookies: a session cookie, which is a line of text that is stored temporarily by your computer and is destroyed when you close your browser, and a persistent cookie, which is a more permanent line of text kept by your computer even after your browser is closed. Our shopping cart systems incorporates session cookies to allow our cart to remember what you've purchased as you browse. Most browsers allow cookies to be enabled or disabled by users, but shopping cart functionality may not work correctly if cookies are disabled.

 

Credit Card Information
We do NOT retain your credit card information after your order has been processed. In order to secure your safety online we require that you re-enter your credit card information each time you order from us.

©MBMA Corporation 2003-2009